IVR Banking Service

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IVR (Interactive Voice Response) is a self-service automated telephony system technology that interacts with you and provides the requested banking services. Our IVR banking is a fully automated and free service (excluding telecom charges) you can use anytime and anywhere.

How to use it?

You can avail NIC ASIA IVR banking services by dialing our IVR number (01-5970100) from your registered mobile number. Get detail on how to register your mobile number here.

IVR services currently being provided to the customers:

  • Balance Inquiry.
  • Mini Statement (3 previous transactions).
  • IVR Pin Change.

 

Registration procedure

You need to register your account number to avail of the IVR services. The registration process can be completed by following any of the below-listed methods:

For Alpha-numeric Account Holders:

Customer with Alpha-Numeric account number can register themselves by sending an SMS to 34488 in a prescribed format (please refer Workflow –1).

For Numeric Account Holders:

Customer with the regular account number (numerical account number), have the option to register themselves either through call (please refer Workflow – 2) or through SMS (please refer Workflow – 1).

Workflow – 1 (Through SMS)

  • Customer need to send SMS (IVR account number) to 34488 from their registered mobile number to register themselves.
  • Once the request has been processed, the customer will receive a Secret IVR Pin via SMS to their registered mobile number. This IVR pin is a transaction pin and is needed to avail the IVR services
  • Customer can now dial our IVR No (01-5970100) and use the Secret IVR Pin to avail IVR services.

Workflow – 2 (Through CALL) 

  • A caller can directly dial NIC ASIA Banks IVR Number (01-5970100).
  •  After the selection of Language, the caller shall then identify himself/herself as the customers of the bank by pressing 1 or as a Non-customer by pressing 2.
  •  Pressing 2 by the non-customers will play the NIC ASIA bank's various products and services jingle.
  •  Pressing 1 by the customer will initiate the registration process (if not done so already).
  • Customer can now directly enter their respective account number, during the call, to complete the registration process.
  • The customer will be required to set a Secret IVR Pin, during the registration process.
  • Customers can now use the Secret IVR Pin to avail of our IVR services.
NIC ASIA