Board Commitment to Fair and Ethical Treatment of Financial Consumers

 The board of NIC ASIA Bank is dedicated to promote fair and transparent banking by ensuring all products and services are clearly communicated, free of hidden charges, and easy to understand. We are committed to protecting consumer rights, upholding ethical conduct, and treating every customer with respect and fairness. A strong grievance redressal system is in place to provide timely and impartial resolutions without fear of reprisal. We regularly monitor customer satisfaction, service quality, and complaints to strengthen accountability and governance by prioritizing data privacy and security through strict confidentiality measures and proactive cybersecurity education through the financial literacy programs to empower our customers with the knowledge and confidence to make informed financial decisions.

 Senior Management Commitment to Fair and Ethical Treatment of Financial Consumers 

 The Senior Management of NIC ASIA Bank is fully committed to operationalize fairness across all functions by fostering a customer-first culture throughout branches, call centers, and digital platforms. We strive to deliver accessible and inclusive banking services that respect each customer’s time, dignity, and individual needs. Our employees are trained to uphold the highest standards of empathy, integrity, and professionalism, supported by strong accountability mechanisms. We maintain a responsive and effective grievance redressal system that ensures timely, fair, and transparent resolution of customer complaints with clear escalation channels. The protection of customer data is a top priority, and we enforce robust privacy measures while promoting cyber safety awareness across platforms. Furthermore, we actively support financial literacy and inclusion through workshops, community outreach, and digital education initiatives, empowering customers to make informed financial decisions.